Service warranty
If there is a computational inaccuracy in the processing of a user’s data by Taxes for Expats L.P. ( herein referred to as TFX), we will
repay to you the amount of the penalty and/or interest assessed solely as a result of such computational
inaccuracy paid by you to the relevant taxing authority provided, however, that in no case shall the amount
of such repayment exceed the cost of TFX fee paid by you. For purposes of this agreement, a
“computational inaccuracy” shall be defined to mean only a mistake in the numerical addition, subtraction,
multiplication or division of numbers. If you believe such a computational inaccuracy has occurred, you must
notify us via email .
This notification is to be made as soon as you learn of the mistake (and in no event later than 30 days
after the penalty is assessed). You must include a copy of the notice of error from the taxing authority, a
copy of the applicable printed tax return and the user id associated with the return. You are responsible
for providing any other information requested by us. You are also responsible for paying any additional tax
liability not repayable to you under this agreement.
To the full extent permitted by law, the foregoing sets forth user’s sole and exclusive remedy and the
entire obligation of TFX and its affiliates, agents, subcontractors and suppliers with respect
to any claims with respect to alleged computational errors or inaccuracies in the performance of TFX.
Explanation of rationale for the way Tax return is prepared
TFX will make reasonable effort to explain the rationale for the way the tax return is
prepared. However, if explanation provided proves insufficient, the client can elect to purchase a separate
service, billed at $200 per hour, whereby TFX will offer a thorough explanation of IRS rules & regulations
that were used to prepare the return.
Tax preparation offered under the flat fee arrangement does not include explanation of tax rules and/or
educating the client about them.
Inclusion of self-prepared forms in the return
If client wishes to include a self-prepared form in the return prepared by TFX, (s)he will be
required to sign a waiver removing liability from TFX from any issues with the return. Since TFX can not
guarantee accuracy of these forms, their inclusion may render the rest of the return incorrect. Therefore
TFX will not be held responsible for the return if any of its constituent parts were prepared by another
party.
Limitation of liability
Except as expressly provided above, TFX is provided "as-is" and, to the maximum extent
permitted by applicable law, we disclaim all other warranties, express or implied, regarding TFX, including fitness for a particular purpose, merchantability, or non-infringement. Some jurisdictions
do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In this
event, any implied warranties are limited in duration to 60 days from the date that completed tax return
forms are supplied to you by TFX. However, some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply. This warranty gives you specific
legal rights. You may have other rights under the laws of certain jurisdictions. Our entire liability to you
for any reason shall be limited to the amount of the fee paid by you for TFX. To the maximum
extent permitted by applicable law, we are not liable for any indirect, special, incidental or consequential
damages (including damages for loss of business, loss of profits or investment, or the like), whether based
on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even
if we have been advised of the possibility of such damages. Some jurisdictions do not allow the limitation
and/or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion
may not apply.
Waiver of liability for links to other websites
The TFX Website may contain links to other websites. You understand and agree that TFX has no control over the content of any such websites, especially with regards to the accuracy,
reliability, and timeliness of their content. As always, you understand and agree that your use and reliance
on any content from such other websites is solely at your own risk. You understand and agree that TFX is in no way liable for any damages to you that may arise from such use or reliance, regardless of
the fact that you reached such a website through the TFX Website.
Indemnification
You agree to indemnify TFX and our partners, agents, officers, directors, employees,
subcontractors, successors, assigns, third party suppliers of information and documents, attorneys,
advertisers, product and service providers, and affiliates from any liability, loss, claim and expense,
including reasonable attorney’s fees, related to your violation of this Agreement or the use of our Website.
Release of personal information
As stated in our Privacy policy, TFX is committed to your privacy and will not share your
personal information with anyone. However, you understand and agree that TFX may release user
information about you, without your consent of notice, if required by law or subpoena, or if such release of
the information is necessary to address unlawful or harmful activity.
Refund policy
We do not offer refunds for services rendered. All fees are final.
We have no recurring charges - therefore there are no cancellation fees. For tax preparation services, payment for services is only due after our work is done.
Early Bird payments & other retainers provide clients with store credits to be used at a later date. These, along with all payments to TFX, are non-refundable.
Credit does not expire: any credits from prepayments will remain in your account and will never expire.
While we will make reasonable efforts to accommodate changes requested by the client, the final version of the return we sign is fully at our discretion. If TFX is to e-file the return, it has to be prepared fully in accordance with our rules and procedures. If client wishes to submit a different version to the IRS, we would provide him/her with a PDF version of the return that he/she is free to amend in any way he/she sees fit and mail it to the IRS.
If TFX refunds a payment, processing fees from original transaction will not be returned as payment processors.
A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees. Stripe, Square, and other payment processors do not return our fees when a payment is refunded.
Service credit redemption
Early bird or Referral credit ("Credit") may only be redeemed toward the purchase of
eligible services on www.taxesforexpats.com.
If a purchase exceeds the redeemer's Credit balance,
the remaining amount must be paid with another payment method.
To view your Credit balance, visit
Your Account
in the TFX Client Home.
In sum - any credit with TFX is just like having a store gift card. You can always use it with us but it’s
not redeemable for cash.
Early Bird credit limitations
Early Bird Credit is not eligible for use on the last 10 days of the extended tax deadline (generally
between Oct 5 - 15).
Unused Credit balances in a www.taxesforexpats.com account may not be transferred to another
www.taxesforexpats.com account.
Fraud
We reserve the right to close customer accounts and take payment from alternative forms of payment if a
fraudulently obtained Credit is redeemed and/or used to make purchases on www.taxesforexpats.com.
General terms
When you purchase, receive or redeem a Credit, you agree that the laws of the United States Of America will
govern these Credit terms and conditions. We reserve the right to change these terms and conditions from
time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.
Controlling law and jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of New York,
United States of America. The exclusive jurisdiction for any action relating to this Agreement shall be a
federal or state court in New York County, New York, and you hereby consent to the jurisdiction of such
courts for such purposes.
Entire agreement
This Agreement contains the entire agreement between you and us regarding your use of TFX and
supersedes any prior statements or written or oral agreements with respect thereto.
By agreeing to our Terms of Use you also agree to our privacy policy.
